Before and after: make a confusing mobile menu usable

Before: On desktop, a site’s “Resources” menu opens correctly. On a phone, the menu button responds, but the submenu closes as soon as the visitor taps it. The owner initially assumes the pages themselves are missing, but a test shows the routes load when opened directly.

Diagnosis: The problem is the mobile interaction, not the destination pages. Record the device width, browser, starting page, and exact taps. Test the homepage and one article because the theme may use separate header templates. Google’s AdSense navigation guidance includes difficult navigation among potential issues, and its readiness recommendations encourage clear navigation.

After: Adjust the mobile menu behavior and retest the same paths. Confirm the submenu remains open long enough to select an item, the item reaches the correct page, and keyboard users can also operate the menu. Check a second phone or responsive viewport if available.

Report the measured outcome: “The Resources submenu now opens and its links reach the expected pages on the tested devices.” Do not claim that this repair guarantees AdSense approval. There may be other site or account issues that a menu test cannot reveal.

Run SiteReadyScore to identify other public routes worth checking, and use the same evidence-based before-and-after format. Share real screenshots only with permission and remove personal information.

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